flixbus cancel - opinionBeing in contact with so many people and driving a large vehicle. Of course I mean the ride to England on the Shuttle. FlixMobility was founded as the start-up FlixBus by three young entrepreneurs in Munich, Germany, who had the vision of making sustainable bus travel both comfortable and affordable. Additionally I just relax or go to a wonderful sauna. It was immediately the right connection and I decided last summer that this would be my dream job! Salzburg — Maybe I will be able to even drive there myself one day. Living Europe Nah- und Fernreisen-Website.
Continue to Mobile Website. The Smart Choice Take advantage of our affordable prices without compromising the quality or comfort of your ride. Discover the new way to travel.
Our App has it All Driven by innovation, our App offers special features to make traveling easy and hassle-free. Get the App for exclusive offers.
More Time for You Make the most of your time by enjoying free onboard entertainment and Wi-Fi or just sit back and relax. Commitment to Safety We integrate the latest technology and high safety regulations to offer secure and efficient coaches.
Find your bus route on our interactive map now! We do not send any information to third parties. You can read more about this in our data protection guidelines.
Usually, you will receive a survey from us via email right after your ride. As your feedback is important to us, we would appreciate you filling it out for us.
You did not receive a survey after your last trip? This could be because your last trip with us took place very recently. We do not want to send you too many emails, therefore we do not send a survey for every trip to our frequent passengers.
If you did not receive your survey but would still like to share something with us, just use the contact form on our website.
When traveling to other countries, it is very important to have all required documents and IDs with you. Your baggage should only include duty-free goods and should be open to make the customs process quicker.
In any case, label it with your name and address to avoid any confusion. Please also observe any passport, visa, foreign exchange, tariff, and health regulations.
Information on these rules can be obtained from the Federal Foreign Office or from the Federal Police. For questions related to customs regulations, please get in touch with the central customs authority of your country.
The buses offer air-conditioning, onboard restrooms, reading lamps and comfortable seats. There is also free Wi-Fi and On-board Entertainment, extra legroom, numerous plug-ins and a lot of room for your luggage.
It may happen that you encounter a dead spot during the trip or that not all passengers will be able to surf the web at the same time.
In rare cases, free WLAN or outlets may not be provided, for example when replacement vehicles are used. There are already breaks planned into our trips which we use to maintain the driving and break periods required by law.
However, we certainly want you to get to your destination as quickly as possible, which is why we do not take any additional breaks.
We offer on-board restrooms to make long distance trips more enjoyable without breaks. Smoking is not permitted on our coaches.
This also includes e-cigarettes. However, you can get out for the "length of a cigarette" at the planned stops as well as planned breaks, if smoking is allowed there.
However, please discuss this with your bus driver beforehand, and always make sure to be back at your bus in time, as the drivers cannot wait for individual passengers!
The bus driver will tell you how long the bus will wait at a certain bus stop. You must buckle up on our coaches, just like in the car.
Each seat is provided with a seatbelt that you must wear during the trip. Baggage, as well as additional and special baggage, will be transported in the trunk.
Your driver will make sure your baggage is loaded properly. The carry-on baggage is secure in the compartments above your seat.
Your safety is our highest priority. All vehicles and electronic devices are tested and regularly serviced. The drivers are specially trained for passenger transportation and undergo regular trainings as well.
They must precisely maintain the legally required rest and driving periods, without exception. Therefore, it is possible that two drivers may operate your trip or your scheduled break may be longer, if you are on a longer journey.
If delays occur during the ride, unplanned breaks may be taken in exceptional cases. We thank you for your understanding.
You may also eat and drink on our green coaches so that you feel completely at home and relaxed while you travel. However, please keep your fellow travelers in mind and follow a few guidelines:.
Our tickets are only valid for the exact connection that you booked with us. You will need to buy the relevant ticket for a transfer onto local transportation or any other means of transportation.
How do I book a ticket? Phone You can also book your tickets via phone by calling our customer service. What should I do? Try one of the following solutions, depending on which error occurs: Missing a booking confirmation?
Please double-check your spam folder for the email confirmation. Empty the cache browser process , delete the cookies on your PC, and try it again after restarting the browser.
Try another payment method. Please note that fees might occur with some payment methods. If a new window does not open for an instant transfer in order to enter your 3D Secure code, turn off your popup blocker and try it again.
Contact your bank to verify that you can use the selected payment method. Error on the website? The FlixBus website is optimized for the Chrome browser.
None of that helped? Can I book a ticket for a friend? How do I receive my ticket? Do I have to print my ticket?
What requirements does my wheelchair need to satisfy so that I can put it in the passenger cabin? What do I need to know when traveling with a service animal?
Where can I find details about my connection, such as intermediate stops or the location of the final stop? Why does my child pay the same price as I do?
Traveling with a child: What do I need to know? Therefore, please note the following: Strollers Strollers will be transported for free if the child travels with you.
You can reserve your seat of choice on many lines. Adding, changing, and cancelling seat reservations: I would like more room, can I reserve the seat next to me?
You will find both seat reservations on your ticket and your invoice. My girlfriend would like to come with me, spur of the moment.
Can she use my reserved neighboring seat? I can reserve seats for my trip - where can I sit? After every change, you will receive a new booking confirmation via email.
You can modify the following elements of a booking: The amount of the voucher will be issued minus the cancellation fee: Cancellations at least 30 days before departure: Free of charge Cancellation between 14 and 29 days before the date of departure: Can I cancel my ticket using the FlixBus App?
Can I change my booking myself? Make sure that your desired new connection is still available. Cancel your trip in exchange for a voucher minus the cancellation fee , which you will receive via email.
Now, book your new trip and use the voucher provided. You will receive a new booking confirmation including a new booking number.
If your new trip is more expensive than the original, you simply pay the difference. What happens if I accidentally make a mistake while booking?
How do I cancel my ticket for a delayed bus? Will the bus wait for me? What do I do? I need to pick someone up. Where can I see if a bus is on time?
How will I be notified of delays for my trip? The departure and arrival times always correspond to the local time at the respective stop.
Always check the local time to travel comfortably and to arrive at your stop on time! How can I check where it is? Is parking available at your bus stop?
Can I board at a different stop? My voucher still has a balance remaining, but the system says it is not valid. How do I renew it? Can I have my voucher paid out?
Sorry, vouchers cannot be exchanged for cash. There are different possible payment methods depending on where you buy your ticket. Until you do so, you are free to make a new booking using another payment method.
Why did I receive a warning from FlixBus? An "unknown error" occurred. What can I do? Money was taken from my account, but I did not receive a ticket.
May I take a second piece of luggage with me? You can add your additional baggage during the booking process. A person can only purchase three tickets from the same price campaign, otherwise FlixBus may cancel all subsequent bookings.
This regulation may be waived in the case of special promotions. FlixBus will not honor any claims to validate or redeem the relevant ticket. A return trip is considered one booking.
This cancellation voucher is valid for 12 months and entitles the passenger to make a new booking within this period up to the value of the voucher.
If the price of the new booking is more than the value of the voucher, the difference will need to be paid. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking.
These provisions may change in case of promotional offers that are valid for a limited time only. More detailed information can be found in the terms and conditions of the promotion on the web portal.
The fee depends on the date of cancellation, but the cancellation fee will in no case be higher than the ticket price. The cancellation voucher is issued in the amount of the ticket price minus the cost of the cancellation process.
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Cancel Flixbus Video# 29 حل مشاكل الـ" Flixbus " الغاء وتبديل وتغير الحجز Mehr Infos in den FAQs. Du erhältst daraufhin eine neue Buchungsbestätigung und eine neue Buchungsnummer. FlixBus was officially launched in after the deregulation of the German bus market and quickly became the leading long-distance travel provider within the country. Klick hier für weitere Informationen. I love walking them for a few hours in the nature. A day when nothing at all goes wrong — that makes me come home with a wonderful smile. Our green FlixBus fleet relies on close Bus Partnerships with small and medium-sized companies, often family-owned businesses, who act as our regional partners and are responsible for the day-to-day operation of the buses. Being in contact with so many people and driving a large vehicle. Labib Yasir was one of the first to try it out. During his studies, he organized bus ski trips to the Alps, which was his first experience with the industry.
Children between 13 and 16 years old may travel alone if they have a declaration of consent from their parent or legal guardian to be provided while booking.
Please understand that the bus drivers cannot assume supervisory duties. Please only send your child to travel alone if you are certain that your child is able to do so.
Additionally, your child may only travel on trips without transfers that take place between 6 a. Strollers will be transported for free if the child travels with you.
Simply call our Customer Service no less than 48 hours before your planned departure to register your stroller.
Beyond 17 years old , there are no obstacles to travel alone. Just make sure that your child has all necessary documents and IDs with them.
We will notify you if the connection you are booking allows for seat reservations after you enter the passenger information.
You may also reserve a seat at one of our ticket offices and shops. This option is not available when booking via the bus driver or via the app.
The fee for reserving a seat depends on the type of seat chosen and the distance. You can find all of our prices for seat reservations in the table below.
You will find your seat number on your ticket. Buses that allow seat reservations will indicate the seat numbers in dark gray at eye level along the overhead baggage compartment.
You may make a reservation while booking. At this time, you may not add a seat to your booking retroactively, unfortunately.
If you would like to cancel or change your seat, click here. Reserved seats are not assigned to certain persons in your booking. Each group member is free to choose their own seat.
There are no reserved seats on some of our buses. You always have a seat on board our buses. Seats are generally free to choose on buses without seat reservations.
We recommend being on the bus as early as possible if you want to get a certain seat. If you are not able to get your favorite seat, simply ask one of the other passengers if they will trade with you.
Passengers with limited mobility will be given preferred seating, of course. Yes, as of very recently, you can also reserve a free neighboring seat for yourself.
While booking, simply use the "Extra Seat" lever when selecting a seat and choose your desired seat.
You will pay the same price for the "Extra Seat" as you would for an additional ticket. There may be price differences between your ticket and your reserved "Extra Seat".
Your neighboring seat will always be reserved for you. You will not have to pay a second fee for your seat. If you want to take a friend with you, book a separate ticket.
The "Extra Seat" is only booked for you. If you want to spontaneously take someone with you, book a separate ticket. The "Extra Seat" is only reserved for you and is not a valid ticket.
If you have reserved a specific seat, you will find your seat number on your ticket. Many seats cannot be reserved yet during this test phase.
Green labels indicate the area where seats may be chosen freely. You may choose any seat you like in this area.
Even if a reservable seat is available, someone else might book it later. Therefore, please only sit in non-reservable, free seats with the green label.
You can edit your booking quickly and easily here. If the current ticket price is more expensive than the price originally booked.
You still have to pay the difference. You can cancel part or all of your booking or make edits to your journey up to 15 minutes before the scheduled departure time.
In the event of a cancellation, a cancellation voucher will be issued. Please note that the following fees apply per canceled trip and per passenger.
The amount of the voucher will be issued minus the cancellation fee:. Yes, this is also not a problem. To FlixBus, changing means canceling old trips and booking a new trip!
If you notice that you made a mistake, you can make changes free of charge within 60 minutes of booking your trip. Already rebooked trips are exempt from this rule.
Make sure everything is spelled correctly in the login fields. Your email address or full name must be entered exactly as you wrote it while booking.
Something may have gone wrong during the cancellation process. Log in again here , and make sure you finished the cancellation. If your bus is delayed by minutes or more, simply contact our customer service who will be happy to assist you.
Contact our customer service or write to us on Facebook so that we can find an alternative for you. Unfortunately, the bus cannot wait.
The coaches are part of a regular service and must stick to the timetable. We suggest being at the bus stop 15 minutes before departure.
If you realize that you will not make it, you can cancel your trip up to 15 minutes before departure and book the next available connection.
If your bus is delayed, we will notify you via text or via push notification if you booked using the FlixBus App and subscribed accordingly.
If FlixBus informs you about a delay, you can be sure that you will not miss the bus if you are at the bus stop 15 minutes before the new departure time.
You can check current delays using the following link. Just select the relevant bus stop or destination and check the time of arrival.
If there is a delay for your trip that you should be aware of, you will see this with a small note near the trip duration given in the overview of available connections.
If you booked a transfer connection, FlixBus guarantees that you will arrive at your destination. If you missed a transfer connection due to a delay in the first trip, we will book you on the next possible alternative connection, free of charge.
If this happens, we will inform you of these changes via text or email. If you need assistance, you can write us a message on Facebook or call our customer service.
We are very sorry that your travel plans have gotten mixed up. However, if you booked another trip with a different company, we cannot offer to change your booking or give you a refund.
We hope you understand and recommend that you book an earlier bus in such situations, since delays are often difficult to predict.
If you have still not received notification of a delay, you can check here to see where the bus is. If you cannot find the information you need, write us a message on Facebook or call our customer service.
The easiest way is to download the FlixBus App , which allows you to easily navigate to all of our bus stops. You can find the city and address of the respective stop here.
We do not guarantee vehicle parking at our bus stops. Any available parking is subject to the municipal or private property restrictions that may apply to that particular location.
We encourage you to use car-free transportation when traveling to and from your bus stop. No, that is unfortunately not possible.
If you do not board at the stop you booked, your ticket will not be valid at the next stop. If your plans change, you always have the option of changing your booking up to 15 minutes before departure.
You can redeem your voucher while booking in the FlixBus App or on the website. It is best to copy the voucher code directly from the e-mail.
Click the "Redeem" button while booking to apply the value of your voucher. You may redeem one voucher per booking. You can also redeem your voucher when booking via phone or in one of our offices or ticket agencies.
If you received your voucher through a promotion or as goodwill, it can only be redeemed once. After being redeemed, the voucher code is invalid.
Always redeem your voucher before it expires. We are, unfortunately, unable to renew old voucher codes. All payment options offered by the agency.
Cash is always accepted. Credit card agencies have introduced the so-called 3D Secure system to provide you with extra security.
This system allows you to confirm your identity using a password. You will therefore be required to authenticate your card. If you fail to do so, payment will not be completed and you will receive an error message.
You will then have to contact your bank regarding this 3D Secure security check in order to initiate additional payments. We cannot assist you further here, unfortunately.
FlixBus will not send you any warnings. If you have received a warning, it came from a payment provider. Therefore, please refer them.
To avoid a double booking, please check your email inbox as well as your spam folder if you have not yet received a booking confirmation.
If you do not have a booking confirmation in your email inbox, feel free to try another payment method and book again. First check your spam folder to see if your booking confirmation is there.
If not, we will automatically return the amount paid within a few business days. If you have not received a refund, please contact us via our contact form.
You can take one carry-on item and one piece of luggage free of charge. We suggest that you use our bag tags or another luggage tagging system to avoid confusion.
Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches.
Transport all your valuables securely in your carry-on baggage. Stow it on the bus so that the exit and walking areas are not blocked i.
Your hold baggage is limited to one item with dimensions of 31 x 20 x 12 inches and a weight of 50 lbs.
We consider a trekking backpack to be normal stowed luggage. The Contractual Partner for booking journeys ticket seller and the use of the web portal is FlixBus Inc.
FlixBus reserves the right to take appropriate action against infringements. Cancellation charges may also be incurred.
Passengers shall be given the opportunity to prove that the chargeback incurred lesser or no costs. In the event of chargebacks, customers may be barred from making credit card payments on a temporary or long-term basis.
FlixBus may pass all the required personal data of the debtors to this external service provider for this purpose.
Moreover, they shall only have a right of retention if and to the extent that their counter-claim is based on the same contractual relationship.
Vouchers may only be redeemed online or via our partner agencies. Discount vouchers with a percentage value or vouchers for a free journey can be redeemed for the ticket fare only.
If a person redeems more than three vouchers from the same voucher campaign, FlixBus may cancel all bookings exceeding the first three tickets. This regulation may be waived within the scope of special promotions.
There is no entitlement to approval or redemption of the affected voucher. The voucher codes are automatically activated within 48 hours and can only be redeemed online or in our partner agencies.
Or a vacation with your family or friends? Ready for a break from college? No problem at all! Discover the new way to travel from city to city on board of green buses.
Getting you from A to B stress free: When you buy your low-cost bus tickets online or via our App , your destination is only a few clicks away.
Save money with unbeatably cheap bus tickets, save time with direct bus connections and save the environment by traveling on one of the most environmentally friendly means of transport.
Need to know more? Check out our FAQs or talk to our friendly customer service team for any uncertainties you have.
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